Functional Documentation

Functional documentation in CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. includes the following:

Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. Overview

Used in conjunction with the Business Configuration online help, this guide will help internal and external users of the Business Configuration console to set up the business configuration of CMP. The guide provides an overview of each Business Configuration module, describes the concepts behind them and how they relate to one another. For example it describes:

How customers can create propositions comprising price plans built from tariffs, services and allowances.
How customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. communications in a number of formats can be triggered internally and externally and configured to include customer information in the form of default fields.
How credit management requirements such as account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. types, credit control procedures and debt recovery agencies can be configured.

The document also covers Propositions, Customer Management, Credit Management, Billing, Payments, Usage Processing, Workflows, Network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. Commands and Network Features.

This documentation is available in PDF and HTML format.

Billing Functionality Guide

This document describes the functional components of the CMP Billing Module and how the different components of the module interact. It covers the billing controls and the bill cycle and also provides additional billing module information such as descriptions of cyclical and convergent In the telecommunications industry, a soultion that enables common management of all users and all services for multiple operators. billing, invoice and statement production, the role of the Agreement In the Cloud Monetisation Platform, the entity that holds the instructions for generating the bills for one or more subscriptions. including the addresses and how often the bill is generated. in billing, invoice production and aged debt.

The guide also provides a high-level overview of how CXP Customer Experience Platform, or CXP, is MDS Global's self-service app that allows business customers to manage their own accounts and subscriptions. (Spend Analyser An MDS Global product - a billing analytics tool. This has been replaced by CXP, MDS Global's self-care app.) can be used to analyse invoice and usage The consumption of services, for example a subscriber using call minutes. information, as well as describing usage archiving.

This documentation is available in PDF and HTML format.

Communications Functionality and Configuration Guide

This document describes the functional components of the CMP Communications (Comms) Module and how the different components of the module interact. It describes the configuration for CMP communication both in Business Configuration and Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration., and covers the batch jobs and daemons responsible for creating and distributing communications. The guide describes the end-to-end process flow for communications in detail. It also covers working with third party Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. software and systems to create email and HTML templates for communications, and explains how to use CMP default fields to retrieve customer information from the CMP to include in communications. This documentation is available in PDF and HTML format.

Payments Functionality Guide

This document describes the functional components of the CMP Payments Module and how the different components of the module interact. It covers the supported payment types, applying refunds, processing recurring and one-off payments, and additional payment module information such as direct debit, third party card payments, suspending recurring payments, unallocated amounts, and accounting. This documentation is available in PDF and HTML format.

Propositions Functionality and Configuration Guide

The document describes how product offerings (propositions) such as price plans and packages are created in CMP by configuring the proposition components and their links and associations with each other. The components can include allowances, tariffs, services, discounts, caps and contracts. The guide describes the role of each component and proposition and how it can be configured in the Business Configuration console, as well as providing end-to-end examples of how propositions are built. The document also explains how CSAs can use AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. to handle purchases and assign price plans and packages, as well as managing tariffs, allowances, discounts, services and spend caps.

Standard Reporting Guide

CMP provides Standard Reports to help maintain and monitor the data added to the system, prevent financial leakage, and ensure that customer data is valid and correct. The Standard Reporting Guide describes the categories of report, and for each available report lists the following details: report name and ID, objective, frequency, period, input and output files and job schedule information. This documentation is available in PDF and HTML format.